Fidelity Home Energy is a member of GuildQuality, a survey company that measures the quality of service delivered by home improvement companies. Membership in GuildQuality demonstrates FHE’s commitment to service excellence and customer satisfaction in every aspect of our business. GuildQuality membership allows our clients to give us a thorough, honest evaluation of our work by completing a survey about their overall project experience. This important customer feedback enables FHE to continually assess our strengths and review areas we can improve upon. Fidelity Home Energy is a very proud recipient of the GuildMaster Customer Service Excellence Award for outstanding customer service and a consistent 98% customer satisfaction rating.
The Better Business Bureau (BBB), founded in 1912, is a nonprofit organization focused on advancing marketplace trust, consisting of 106 independently incorporated local BBB organizations in the United States and Canada, coordinated under the Council of Better Business Bureaus (CBBB) in Arlington, Virginia. BBB sets standards for ethical business behavior and monitors compliance. BBB helps consumers identify trustworthy businesses, and those that aren’t, through more than 4 million BBB Business Reviews. Fidelity Home Energy takes great pride in its consistent good standing and A+ rating with the BBB.
CALSEIA is a 501(c)6 non-profit trade association. SEIA’s sister organization, The Solar Foundation, a 501(c)3 non-profit charitable organization, oversees policy-driven research and develops education & outreach programs to promote the further development of solar energy in the U.S. The association supports the extension of a 30 percent federal solar investment tax credit for eight years. Fidelity Home Energy is a committed member of the California branch of the Solar Energy Industry Association.
Solarreviews.com: SolarReviews came about because they found a gap between what the consumers in the solar industry wanted and what was available. The ability to view reviews on an Installer and to directly contact them was limited, often forcing consumers to choose “3-quotes” sites, where they had no idea of who would contact them, or even how many companies would do so. Add to this the fact that the consumer did not know the companies and you often had an unhappy experience for both installers and consumers. SolarReviews is trying to both inform consumers as to installers performance, and to promote valid installers to consumers. Fidelity Home Energy is one of the installers to carry a 5 star rating with SolarReviews.